Effective Date: June 1, 2026

At Cargo Vault, customer satisfaction is important to us. We are committed to providing quality shipping containers and dependable service. Because shipping containers are large, heavy assets that require specialized transportation and logistics, this Refund & Return Policy outlines the conditions under which returns, cancellations, and refunds may be approved.

Order Cancellations

Orders may be canceled at no cost before any of the following occurs:

• Your container has been assigned for delivery.
• Delivery logistics have been scheduled.
• Custom modifications or refurbishment have begun.

Once any of these processes have started, cancellation requests may be subject to administrative, transportation, or restocking fees.

Return Eligibility

Standard (non-customized) shipping containers may be eligible for return within 7 calendar days of delivery, provided that:

• The container remains in the same condition as delivered.
• The container has not been modified, painted, welded, or altered.
• The container has not been relocated from its original delivery location.
• The container remains accessible for pickup by our transport provider.
• Proof of purchase is provided.

All returns require prior written authorization from Cargo Vault.

Unauthorized returns will not be accepted.

Non-Returnable Products

The following sales are considered final and are not eligible for return or refund:

• Custom-modified containers
• Special-order containers
• Bulk commercial orders (unless otherwise agreed in writing)
• Containers altered after delivery
• Containers damaged due to misuse, neglect, or improper handling after delivery

Delivery Inspection

Customers are responsible for inspecting the container immediately upon delivery.

If you believe the container:

• was damaged during transport,
• differs materially from your order, or
• was delivered in error,

you must notify Cargo Vault within 48 hours of delivery.

To assist with your claim, please provide:

• Your order number
• Photographs of the container
• Photographs of any damage
• A description of the issue

Claims submitted after 48 hours may not be eligible for review. Prompt inspection and reporting are standard practices for freight-delivered products.

Freight Damage

If visible shipping damage exists upon delivery:

• Inspect the container before signing the delivery receipt.
• Note any visible damage on the carrier’s delivery documentation.
• Take photographs before the driver departs whenever possible.
• Contact Cargo Vault immediately.

Failure to document visible freight damage at the time of delivery may affect the outcome of a claim.

Approved Returns

If Cargo Vault approves a return that is not the result of our error:

• The customer is responsible for return transportation costs.
• A 20% restocking fee may be deducted from the refund to cover inspection, handling, logistics, and administrative costs.

Original delivery charges are non-refundable unless the return results from our error or an approved warranty issue. Restocking fees and customer-paid return freight are common practices for shipping container suppliers because of the specialized logistics involved.

Refunds

Once the returned container has been received and inspected, Cargo Vault will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method.

Please allow:

• 3–5 business days for inspection and processing.
• 5–10 business days for your financial institution to post the refund.

Exchanges

If you receive the wrong container or a container with a verified defect that occurred prior to delivery, Cargo Vault may, at its discretion:

• Replace the container;
• Exchange it for an equivalent unit; or
• Issue a full or partial refund.

Custom Containers

Containers that have undergone custom fabrication or modification—including but not limited to doors, windows, insulation, electrical work, paint, shelving, or structural alterations—cannot be returned once production has begun.

Warranty Claims

If you believe your container has a manufacturing or structural defect, please contact Cargo Vault promptly. Our team will review your claim and determine the appropriate resolution, which may include repair, replacement, or another suitable remedy depending on the circumstances.

Contact Us

If you have questions about this Refund & Return Policy or need to request a return, please contact our customer support team before arranging any shipment.

Email: sales@cargo-vault.com

Please include your order number and photographs (if applicable) to help us process your request as quickly as possible.